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Refining the “Knowledge Advantage” and Getting Back Into Your Clients’ Inner Circle of Trusted Advisors

This is a live post from the Ark Group/Managing Partner’s 9th Annual Knowledge Management in the Legal Profession.  This session is Refining the “Knowledge Advantage” and Getting Back Into Your Clients’ Inner Circle of Trusted Advisors with Kevin E. Colangelo, Client Relations Officer

The Speed of Change

What is the speed of change in the legal market?   Do we live in a New Normal?  At least in the social media and conference sphere, many ask those questions.  Several published items yesterday and today address the question, which I report here. * * * American Lawyer Media editor-in-c

Making Fat Law Firms Flat through Operational Redesign for the Age of the Internet (Live from ReInvent Law)

This is a live post from the Reinvent Law Silicon Valley conference in Mountain View, CA. Please forgive any typos or errors in conveying what speakers say. Now up is Raj Abhyaker, CEO of LegalForce, on “Making Fat Law Firms Flat through Operational Redesign for the age of the I

The Future of Legal Market is Not Evenly Distributed (Live from ReInvent Law)

This is a live post from the Reinvent Law Silicon Valley conference in Mountain View, CA. Please forgive any typos or errors in conveying what speakers say. Dan Katz of MSU Law: The Future is Already Here – It’s Just Not Evenly Distributed Storm brewing in legal. Complicat

From Legal Horsepower to Service Delivery Design

Does good design have anything to do with law firms?  Maybe, depending on how you think about design. In the New York Times today, Design Rivals Technology in Importance, we learn that when it comes to consumer technology products, design exceeds technology in importance: “

Understanding Why Clients Hire Law Firms

To grow and prosper in 2013, large law firms should understand why clients “hire” them.  Note I wrote “hire” and not retain. Mary Abraham’s recent post Milkshakes and Purple Cows summarizes a Clayton Christensen talk in which he discusses why consume

Two Ways Law Firms Can Compete – FT Innovative Lawyers Awards

The recently released FT report on US Innovative Lawyers 2012 points to two ways large law firms can compete for business.  Innovation in law practice is one. About this the FT observes that “[m]ost of the top US law firms have similar strategies – to focus on retaini

Gaining Competitive Advantage Before GC Measure Everything

Two just-released surveys hint at the opportunity US law firms have to gain competitive advantage.  The Big Squeeze – Our latest Law Department Metrics Benchmarking Survey shows that legal departments are working harder, with less, in December Corporate Counsel magazine rep

Global Law Firms and Client Service

Press reports today say Fulbright will merge with Norton Rose. Last week came the news that SNR Denton will merge with Salans (Europe) and Fraser Milner (Canada). What will this mean for client experience and service delivery?  We now see the rise of ever larger, multinational la

The Sound of Law Firm Client Service

What is the sound of outstanding law firm client service?  That’s a rhetorical question inspired by a Wall Street Journal article today, The Search for Sweet Sounds That Sell, which holds hidden lessons for law firms. It describes how makers of consumer product goods invest