Consistency in Service Delivery
Last week I posted an item, When Clients Come Knocking, that suggested law firms could take standard approaches to how they perform their work and that clients could, and should, “audit” these processes. So yesterday, I was struck by an article in the New York...
Ron Friedmann,
23 years ago
2 min read
Legal Technology and Organizational Change (Interesting McKinsey Quarterly Article)
Legal Technology and Organizational Change (Interesting McKinsey Quarterly Article) Many law firms and law departments are interested in applying technology to improve law practice. Sometimes, new technology is merely a matter of a bit of back-end technical work and user training. Such changes do not...
Ron Friedmann,
23 years ago
1 min read
Make versus Buy for Legal Techology
In my prior post, I reported that Linklaters is building its own knowledge management software. Reading this article prompted me to think about the decision to make versus buy software, a decision most organizations face. Law firms and law departments are no different. For many...
Ron Friedmann,
23 years ago
2 min read
LexisNexis Acquires Applied Discovery
LexisNexis announced in a July 11, 2003 press release that it has acquired Applied Discovery, an e-discovery company. I have always been struck by the seeming fragmentation of the e-discovery and litigation support market. My recollection is that a couple of bigger companies tried a...
Ron Friedmann,
23 years ago
1 min read
Legal Outsourcing in the News (Again)
The July 2003 issue of Corporate Legal Times in an article titled U.S. Companies Dsicover Cost Savings Down Under, describes how General Mills is saving up to 50% on outside lawyer fees by using Australian and New Zealand law firms to draft US patent applications....
Ron Friedmann,
23 years ago
2 min read
The High Cost of Litigation, the Contribution of Technology
A recently posted article in the Automated Lawyer area of law.com titled The Litigation Arms Race describes the ever increasing costs of litigation. The focus is on product liabilities contingency fee work, but the lessons may well apply across a wide range of commercial litigation....
Ron Friedmann,
23 years ago
1 min read
Applying the Internal Discipline of Budgeting to Client Service
The Summer 2003 issue of Law Firm Inc., a new American Lawyer Media magazine about the business of law firms and targeted at senior managers of law firms, carries an article titled When Culture Clashes with the Bottom Line. It describes the benefits of budgeting...
Ron Friedmann,
23 years ago
2 min read
The Future of Legal Secretaries
This article first appeared in the May 12, 2003 issue of Legal Times ABSTRACT: Advances in legal technology have caused the role of secretaries to change significantly. Law firms have opportunities to re-think how they manage secretaries to save money and improve internal and client...
Ron Friedmann,
23 years ago
9 min read
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