Call to Arms for GC: Force Your Outside Lawyers to Avoid the Mistake Doctors Make
In my posting of 7 Aug 2003 (How Would You Rather Fly? How Do You Like Your ICU Stay? Checklists or Not?) I discussed a Wall Street Journal article that reported how the use of checklists reduced the number of patient-days and mortality in intensive...
Selecting Vendors and Taking Chances
Yesterday I wrote about the difference between making good decisions and achieving good outcomes. I am reminded of another example of this distinction by a Jim Rapoza eWeek column (July 14th issue), Choose Excellence. He discusses the interplay between innovation and vendor size, complaining that...
More on Offices: Downtown v. Suburban
On Friday I posted a note regarding Orrick’s move to a central back office in W. Va. and the possibility of offshore outsourcing of back office functions. This caused me consider a related question: does it make sense for large law firms to rent a...
Law Departments Reluctant to Invest in KM
The June 2003 issue of Corporate Legal Times, in an article titled Legal Departments Struggle to Harvest Internal Knowledge (p. 12), reports on a knowledge management study conducted by the Legal Technology Institute at the University of Florida School of Law. Only 48% of 130...
Judicial System Failure – An Example (a Personal Story)
I share here my experience with a judicial system failure. I sued a manufacturer for breach of warranty in Virginia small claims court. On Friday, I won a default judgment. Now I have to figure out how to collect. My story illustrates our judicial system...
From the Trenches: Legal Innovation Survey Results
Introduction In preparation for two upcoming conference sessions on legal innovation, my co-panelists and I ran a survey on innovation. I present the results below, intermixed with my own commentary. The impetus for the survey is the 14 July 2019 panel (11:30am_ in Washington, DC...