Comments on and Implications of Secretarial Cutbacks in Large Law Firms
Last week in Client Service Lessons from a Large Law Firm Secretarial Cut I wrote about law firm secretarial cutbacks and the implications for client service. Three readers, each an…
Client Service Lessons from a Large Law Firm Secretarial Cut
ALM’s Daily Business Review reported Friday that Greenberg Traurig lays off staff to achieve 4-to-1 attorney-secretary ratio. Firms may find this news startling or old hat. For me, it speaks…
The Imperative to Improve Law Firm Service Delivery
Clients assume lawyers have the right expertise and will deliver good outcomes. For all but a few matters, to keep and win work, firms must create a good client experience…
What’s Keeping BigLaw CIOs Busy?
Last week I co-chaired the Hildebrandt West LegalEd Center CIO Forum in NYC. I report here a few observations from the conference. My highlights synthesize and interpret comments from multiple…
BigLaw Can’t Change or Won’t Change?
Four mainstream media articles on Wednesday, 18 April 2012, about dynamic sectors of the economy offer potential lessons for BigLaw leaders. Sales Are Stagnant, but I.B.M. Earnings Beat Analysts’ Expectations…
Large Law Firm CIO Forum by Hildebrandt West LegalEd, April 24 in NYC
I am co-chairing, with Neeraj Rajpal. Managing Director & Chief Information Officer, Morrison & Foerster LLP, the Hildebrandt West LegalEd Center CIO Forum on April 24, 2012 in NYC. I…
With Law Departments Building More, Should Law Firms Build Less?
Every organization must decide whether to build or buy what it needs. Corporate law departments today are building more than they did and, when they buy, buying from different sources….
Why BigLaw Needs a Chief of Client Experience
Last week I wrote that law firms need the equivalent of conductors and composers to orchestrate how they deliver service to clients. The Wired GC’s post yesterday, What if Law…
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