Change is hard. To wit, many lawyers have trouble adapting new technology. A very humorous video provides an enlightening perspective on change management.
Ernie the Attorney pointed to this hilarious video at YouTube. A must see for anyone who’s ever had to explain technology to someone else. It beats the stories about users thinking a mouse was a foot-pedal or not understanding that the computer needs to be plugged in to work.
One aside here… the video also illustrates the power of story telling in conveying information. “Story telling” is a common knowledge management topic of discussion, though not so much in the legal market. Maybe KM managers need to study video production!