Live from the ACI Legal Process Outsourcing conference in NYC. Session: Comparing and Contrasting Different Models for Offshoring Legal Services. Moderator: Andrea Lee Negroni, Esq. Of Counsel, BUCKLEY KOLAR LLP, plus four panelists.
Chris Veator of CPA
– Background: CPA started in IP and now has contracts and document review. We have 40 years experience in legal outsourcing work. Founded by lawyers 40 years ago; 40k customers around the world; 1100 employees; global footprint; multiple locations.
– Business options: captive, US-based, India-based, 3rd party LPO.
– Within legal, captives can never gain the requisite scale to gain outsourcing benefits. A sub-scale LPO will hae trouble attracting and retaining employees. Attraction of LPO to Indian lawyers is career advancement – captives cannot offer this without scale. Also, you cannot gain cost efficiency at a small scale. And finally, innovating requires sufficient scale to invest.
– Law firms or departments have to be careful of “captive fatigue.” Do you really want all the headaches of running your own offshore center?
– Where should you do outsourcing? It does not matter if you partner with the right LPO company, your vendor can craft a solution that meets your needs.
– Key competencies:
(1) Recruitment and training [if you need a team, a good LPO will not have people on the bench but will know how to hire good people for you];
(2) Project and contract setup (make sure the transition is well managed and contract is clear);
(3) Legal expertise, project management, and structured teams;
(4) Building Delivery Communication, Reporting, and Metrics (you only have an illusion of control with local employees).
Ed Burke, Bodhi Global
– Founded by a top Indian law firm (AZB & Partners)
– Patni Family, owners of NYSE listed Patni Computer Systems and PCS Technology are involved. They bring IT and security expertise
– We combine law, process, and technology
– Our model offer credibility and financial stability.