Continuing my reading of the July 14th issue of Legal IT (UK), I came across another interesting feature article. Knowledge Management: Capturing knowledge describes how Linklaters is creating its own knowledge management software. The firm’s system uses both a taxonomy for classification and full-text searching. It interacts with other firm systems including HR, customer relationship management (CRM), and document management (DMS). Users will be able to personalize the interface.
This sounds like a significant undertaking. It would be interesting learn what commercial products the firm considered and how it approached the decision to develop its own software. In my next posting, I will offer some thoughts about the make versus buy decision for legal technology.