Corporate Counsel magazine has published its latest survey of in-house technology use. The bottom line: progress has been made.
The article reports that in-house counsel are making better use of e-billing and matter management software to manage their outside counsel more effectively. Law departments are also using their market power to demand firms use technology, with 15% of respondents hiring a firm because of technology and 8% firing a firm because of lack thereof. Separately, 30% of law departments report having access to their outside counsel’s knowledge base, up from 21% last year.
Law department knowledge management, however, is still a challenge. Only one-third of respondents report having a KM system, the same percent as last year. The article has many other interesting points and is worth reading; details of the survey results are here.