I have previously suggested the possibility that clients should pay for KM (here and here). I will moderate a discussion on this and related questions with two leading KM experts, one law firm and one law department, at Legal Tech in NYC later this month.
The Legal Tech Conference takes place in NYC and KM at the Crossroads (on January 31) will be a discussion that I moderate between Christian Liipfert of BP America and Jeff Rovner of Clifford Chance. Here is the session description:
“The promise of greater efficiency, more billings and the ability to generate new clients has long driven law firm investments in the promise of knowledge management systems and technologies. Recovering those investments and justifying those expenditures, however, continues to be a challenge for many law firms. Clients have the right to expect – even demand – greater efficiencies, but should they also share in the investments required to deliver them? Does KM add value in the eyes of the client and are they willing to pay for that value? If so, should clients pay for KM before, during, or after a matter? Join us for this moderated discussion between knowledgeable practitioners on both sides of the aisle as we highlight the conflicts and agreements and help define a path that makes sense for both sides.”
This conference requires registration.