The Client Quest for Value – Innovation, Insourcing, and Outsourcing
Recent surveys and news items illustrate clients’ quest for value, the challenge of innovation, and renewed interest in outsourcing for value. Can we draw any conclusions from these disparate items? Innovation Gap Survey by Thompson Hine Last week, Thompson Hine released a firm-sponsored survey of almost...
Ron Friedmann,
8 years ago
5 min read
Law Department Trends + Contract Management Opportunities
Now is law department survey season. In my prior post, GCs Now Do Less Law, I reported on the Altman Weil survey of Chief Legal Officers. Here, I report highlights of two other recent surveys: The Annual Law Department Operations Survey by the Blickstein Group surveys law department directors of operations....
Ron Friedmann,
10 years ago
4 min read
Business of Law Innovation – FT North America Awards
The Financial Times recently released its 2014 North America Innovative Lawyers. Five firms won the top business of law award (“Stand Out”): Seyfarth Shaw: “Developed SeyfarthLink, an online tool that enables better client-firm collaboration by improving flows of information.” Seyfarth also won a “Commended” spot for its legal...
Ron Friedmann,
11 years ago
3 min read
Will Low Cost Centers become a Big Law Norm?
Another large law firm announced today the opening of a low-cost service center. Torys is opening in Halifax. The Globe & Mail in Bay Street law firm launches legal ‘incubator’ in Halifax reports that the “office will be charged with developing new, more efficient ways of doing this kind...
Ron Friedmann,
12 years ago
1 min read
Sizing the New, More Diverse Legal Market
Jordan Furlong’s recent blog post, An Incomplete Inventory of NewLaw, spurred an interesting dialog on Twitter among Liam Brown, George Beaton, Jordan, and me. We discussed the size of the NewLaw market. I reproduce, in chronological order, the relevant Tweets. Before any comments, introductions… Liam Brown...
Ron Friedmann,
12 years ago
4 min read
Middle Office Support for Law Firms – Captives v Outsourcing
Many large US law firms own and operate low cost service centers. These “captives” provide a range of “middle office” support such as IT, finance, word processing, and business research. Since 2012, five US firms announced or opened captives: Pillsbury (Nashville), Bingham (Lexington), Kaye Scholer...
Ron Friedmann,
12 years ago
4 min read
Lines Between Legal Businesses Blur – Law Firm as LPO – Radiant Law
Radiant Law, a new model UK law firm founded in 2011, announced today that the firm is opening its own legal process outsourcing (LPO) center in South Africa. To be sure, many large firms have opened low cost service centers. Just this week, for example, Hogan...
Ron Friedmann,
12 years ago
5 min read
My Legal Tech 2014 Picks
I report here on vendor discussions two weeks ago at Legal Tech 2014: tech + process improvement; digital dictation; outsourcing; and information governance. Introduction – How I Decide What To Look At. This report is not “best of show” or “most important”; rather, it reflects my interests...
Ron Friedmann,
12 years ago
3 min read
Archives
Blog Categories
- Alternative Legal Provider (44)
- Artificial Intelligence (AI) (57)
- Bar Regulation (13)
- Best Practices (39)
- Big Data and Data Science (14)
- Blockchain (10)
- Bloomberg Biz of Law Summit – Live (6)
- Business Intelligence (21)
- Contract Management (21)
- Cool Legal Conferences (13)
- COVID-19 (11)
- Design (5)
- Do Less Law (40)
- eDiscovery and Litigation Support (165)
- Experience Management (12)
- Extranets (11)
- General (194)
- Innovation and Change Management (188)
- Interesting Technology (105)
- Knowledge Management (229)
- Law Department Management (20)
- Law Departments / Client Service (120)
- Law Factory v. Bet the Farm (30)
- Law Firm Service Delivery (128)
- Law Firm Staffing (27)
- Law Libraries (6)
- Legal market survey featured (6)
- Legal Process Improvement (27)
- Legal Project Management (26)
- Legal Secretaries – Their Future (17)
- Legal Tech Start-Ups (18)
- Litigation Finance (5)
- Low Cost Law Firm Centers (22)
- Management and Technology (179)
- Notices re this Blog (10)
- Online Legal Services (64)
- Outsourcing (141)
- Personal Productivity (40)
- Roundup (58)
- Structure of Legal Business (2)
- Supplier News (13)
- Visual Intelligence (14)