Practice and Process Improvement in Law Firms
US corporations invest a lot in process improvements. And now law firms show signs of doing the same. Two recent ILTA white paper excellent articles (Don’t Support the Practice of Law – Support the Business of Practicing Law and The Value Proposition of the Business...
Ron Friedmann,
20 years ago
2 min read
The “Toyota Approach” to Best Practices
In To Fix Health Care, Hospitals Take Tips From Factory Floor, the Wall Street Journal (4/9/04, p. 1) reports that hospitals are applying techniques pioneered by John Deming and used heavily by Japanese manufacturers to improve the quality of health care. Lawyers and law firms...
Ron Friedmann,
22 years ago
2 min read
When Clients Come Knocking
Last week I met with some knowledge managers for large law firms. One reported that the General Counsel of an existing client, in connection with the firm possibly doing additional work, would be paying the firm a visit. The GC was coming for a full...
Ron Friedmann,
22 years ago
2 min read
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