Category: Law Departments / Client Service

A prior blog entry discussed imperfections in the market for legal services. An editorial in Corporate Legal Times, Law Firms are Often Blind to Clients’ Needs adds fuel to this fire.  In essence, my prior posting suggested that the customer, that is, general counsel, is...

Alerted by Joy London’s posting on her Excited Utterance’s blog, I’ve read a new blog, lawyer’s dont’ get it by attorney Charles Uniman. Mr. Uniman discusses contracts as code, an interesting idea. One can take his idea even further by getting a bit techie, namely...

The Wall Street Journal published Kraft’s Stale Strategy last Thursday (12/18/03) describing how Kraft’s line-extension strategy has failed to develop revenue growth. Before I relate this to lessons for law firms, some backgound…  Line or brand extension refers to taking an existing brand name and...

As technology has evolved over the last few decades, we have an increasing choice for how we communicate: writing a letter and having it delivered, leaving voice mail messages (intentionally, by calling at off hours), e-mailing a message, transmiting a fax, sending an instant message,...

In Big Employer Is Watching yesterday (11/5/03, p. B1), the Wall Street Journal reports that many employers are using technology to monitor employee attendance.  Employees at some organizations must use a web-based system to indicate their presence at their desk. Increasingly, employers use such systems...

In my prior posting, I discussed some interesting comments I heard at a Legal Tech keynote conference. I also had an interesting private conversation with a general counsel of a mid-sized company. This GC said that the company’s outside counsel provided good legal advice but...

In Will Jeff Immelt’s New Push Pay Off for GE, Business Week (October 13, 2003) reports on an interesting initiative by General Electric. (A subscription is required to access this article.) Jeff Immelt, GE’s still relatively new CEO, is, according to Business Week, trying to...

The current (Fall 2003) issue of Law Firm, Inc. magazine has a very good article about why law firms need to think harder about value billing. In Stop the Clock & Make More Money, Jeffrey Carr and Mark Wolf, respectively the general counsel and assistant...