Strategic Legal Technology Blog

I frequently discuss with law firms and law departments how best to provide lawyer support, including outsourcing as an option. Inevitably, the conversation turns to support quality. I am surprised how few have defined what “good support” means.  Defining good lawyer support was a big...

Kudos to the new and improved Law Technology News (LTN). I just wish I could say that practice technology were also ‘new and improved.’  Monica Bay and her LTN and ALM colleagues (including Aric Press, David Snow, and Sean Doherty) deserve praise for the newly...

Last week I wrote Should Law Firms Impose a Cover Charge? in response to Bruce Carton’s blog post, BigLaw May Roll Out ‘Minimum Annual Legal Spend’ Requirement for Clients, commenting on a Legal Week article. The topic struck a note among legal bloggers. Collected here...

Should law firms charge a minimum (“cover”) to accept a client? I think that is perfectly reasonable. Indeed, it is more than reasonable, it is a good practice.  On February 2nd, I tweeted “Legal Week reports DLA Piper will require new clients spend annual minimum,...