Data Driven Law Practice Management
I read a growing number of articles about data analytics and AI in the legal market. Few, however, provide as much detail of how systems work as I would like. Around the time I was ruing that fact, I exchanged tweets with Intapp about data...
Innovation Survey – Please Respond (for ILTA + AALL Conferences)
Almost all players in the legal market talk about innovation. Law firms start incubators, clients demand innovation, and providers promote their innovative solutions. But just what is innovation, who’s doing it, and how do rank and file legal market workers handle it? [Jean O’Grady and...
Getting Real about #LegalTech
In the last couple of years, I have written blog posts questioning the hype around legal artificial intelligence (AI) and legal innovation? Has the time come to focus on legal technology hype? I think so. In this post, I share some dynamic Twitter exchanges from...
Lessons for Lawyers from a Low Cost Indian Hospital
You may be surprised that a low cost hospital chain in India offers multiple lessons for lawyers. The World’s Cheapest Hospital Has to Get Even Cheaper (Business Week, 26 March 2019) explains how an already-low-cost operation can go even lower. That message may not be...
Should Law Firms Invest More in Competitive Intelligence?
Should law firms invest more in competitive intelligence? In my still relatively new role as Chief Knowledge + Information Officer at LAC Group, it’s a new question for me. [Update of 06 Apr 2019: see, in response to this post, Zena Applebaum‘s post More CI?...
The Big Law Service Delivery Curve
Introduction Markets change; they shift, they grow, they shrink. Think of change as a curve over time. What shape curve best represents changes in Big Law service delivery? Service delivery here means how law firms – and law departments – deliver legal advice. That includes...
How Law Firm Libraries Can Create New Value
A couple of weeks ago I presented an interactive session on how law firm libraries can create new value at the Ark conference Best Practices & Management Strategies for Law Firm Library, Research & Information Services (aka Ark Library). In this post, I share my...
2019 KM Summit Survey Results
I report here on the 2019 Knowledge Management (KM) Summit survey results. The Summit is a meeting of about 80 senior knowledge management professionals from large US, UK, and Canadian law firms. Mary Abraham, Oz Benamram, and I organize the meeting. To prepare for it,...