Fellow blogster Jerry Lawson and I recently exchanged e-mail messages about bloggers asking for links. That led to an interesting discussion about relationship management generally. Our shared observation is that, among other challenges of law firm CRM (customer relationship management) is that lawyers have limited...

“Firms are making roof repairs rather than remodeling the kitchen.” So concludes the 9th AmLaw Tech survey of large law firm technology, published in the September 2004 issue of American Lawyer magazine.  This survey is one of the best and most reliable for large law...

My prior post suggested stepping back from the day-to-day change to examine fundamentals. Among other points, I suggested lawyers might not need notebooks. Fellow blogger Dennis Kennedy raises a good point about my comments.  Responding to my statement that “some clear-thinking firms now understand that...