Changing Knowledge Management (KM) Priorities
How and why are KM priorities changing? That was the topic of an ILTA virtual roundtable I moderated on July 6, 2017. I report here on the survey administered in advance and the flavor of the discussion. As moderator, I was not able to take...
The Last Mile of Contracts: Why Human Teams Are Still Essential
You might think that everything about contracts has been automated. But in fact, that’s not true. Here’s a quick rundown on technology for contracts and why we still need humans to help create, analyze, and manage contracts. Mainstream media regularly reports about robots and artificial intelligence...
Law Firm Profitability + Service Delivery: What the Altman Weil Survey Says
Law firm management needs to think more about their clients. Right now, they expend more energy on boosting profitability with inward measures than they do on client service. That cannot be sustainable. Protecting long-term profitability requires focusing on clients, specifically better service delivery and value....
A New Era of Managing and Finding Experience in Large Law Firms
Experience management – the ability to find relevant matters and lawyers with specific experience – has emerged as core in large law firms for both knowledge management and marketing. I explain here its importance and examine the evolution in technology and processes supporting it. Knowledge Management...
Quoth the RAVN: How iManage’s RAVN Acquisition Will Affect the Legal Market
[My business partner Joshua Fireman of Fireman & Company co-authored this blog post. It was first published by the International Association of Legal Technology (ILTA) at the ILTA KM blog and the ILTA corporate blog, both on 25 May 2017.] The document management, search and...
Practice Centric Document Management (#ndElevate Live)
How can document management support lawyers working in a practice centric manner? That is the question my business partner Joshua Fireman of Fireman & Company will answer. This is a live blog post from NetDocuments‘ ndElevate annual user conference. (As with all my live blog...
Large Law Firms Must Improve Client Service Delivery
In the current ultra competitive market for legal services, large law firms must improve client service delivery. I explain why in this post: the stratification of large law firms, the failure of traditional strategies, the lack of differentiation among most firms outside the top tier, and client...
Legal Artificial Intelligence (Live #Lexpo17)
This is a live blog post of Legal Artificial Intelligence. The panelists: Katie Atkinson, Katie Atkinson is Professor of Computer Science and Head of the Department of Computer Science at the University of Liverpool Daniel Katz, Co-Founder & Chief Strategy Officer of LexPredict (a Legal Analytics company) and...