In my prior post, I cited a survey that found a dichotomy between corporate knowledge management adoption and satisfaction. I asked but did not answer the question why. Now, a potential answer.  I received a thoughtful e-mail message from a senior and long-tenured KM director...

Knowledge management is popular among corporations but not viewed as very effective. That’s the alarming finding of a Bain & Co survey of corporate executives.  Bain has conducted since 1993 a management tools and trends survey in which it asks over 1,000 executives about management...