Flex by Fenwick – A Strategic Approach to Service Delivery
FLEX by Fenwick is Fenwick & West LPP‘s 90-lawyer-strong interim in-house counsel business that “is the only service backed by an AmLaw 100 firm that provides custom solutions for interim in-house legal needs.” I have long followed alternative lawyer staffing models so was pleased to learn more about FLEX from Carole...
Ron Friedmann,
10 years ago
6 min read
Machine Learning (AI) to Answer to Legal Questions: Blue J Legal
With artificial intelligence headlines appearing daily, making sense of it is hard. I doubt it will disrupt Big Law but believe it can create significant practice efficiencies. To get beyond the hype, it’s helpful to look at specific AI applications. So I was pleased to talk twice in...
Ron Friedmann,
10 years ago
6 min read
What are the Managing Partner, Practice Group Leader and COO Thinking? (Live from P3)
This is a live post from P3, the Practice Innovation Conference. This session is What are the Managing Partner, Practice Group Leader and COO Thinking?. I have appended the session description and speaker bio at the end of this post. [I post this as a session ends...
Ron Friedmann,
10 years ago
9 min read
The Science of Data in Support of Pricing (Live from P3)
This is a live post from P3, the Practice Innovation Conference. This session is The Science of Data in Support of Pricing. I have appended the session description and speaker bio at the end of this post. [I post this as a session ends so please...
Ron Friedmann,
10 years ago
7 min read
Learning from Hilton Palmer House’s Botched Service Delivery
In this age, service delivery and user experience drive customer choice. Products and services must work: easy and pleasant to use. How many large law firms think about all the details of their clients’ experiences and achieve that standard? I wonder if even the ones that regularly survey...
Ron Friedmann,
10 years ago
4 min read
Librarians as Market Analysts: The Intersection of Big Data and Competitive Intelligence (CI)
This is a live blog post from the Ark Best Practices & Management Strategies for Law Firm Library, Research & Information Services conference in NYC. The topic of this session is “Librarians as Market Analysts: The Intersection of Big Data and CI“. The presenters: Steven A. Lastres, Director...
Ron Friedmann,
10 years ago
4 min read
Surprise! How Our Unplanned Future Can Inform Today’s Decisions (Live from Ark Library)
This is a live blog post from the Ark Best Practices & Management Strategies for Law Firm Library, Research & Information Services conference in NYC. The topic of this session is “Surprise! How Our Unplanned Future Can Inform Today’s Decisions”. The presenter is John Alber, Practical Futurist (and retired...
Ron Friedmann,
10 years ago
4 min read
Automating Legal Advice: AI and Expert Systems
In 2015, we regularly read about automating legal advice with artificial intelligence (AI), especially with IBM Watson. In my view, the AI smoke – at least as described in many reports – exceeds the fire. In fact, I cannot name a single large law firm that has deployed...
Ron Friedmann,
10 years ago
6 min read
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