Search Results for "do less law"

At the International Legal Technology Association annual conference last month in Nashville, I was a panelist for Future Proofing Your Law Firm. I share here an overview of the themes we prepared in advance (click here for the published slides (PDF).  My co-panelists were Gerard...

Toby Brown of 3 Geeks and a Law Blog recently posted The Lawyers’ Fear of Accountability, which expands and comments on my recent post, Does Defining Good Service Scare Clients and Lawyers? A Thought Experiment. I’ll continue the discussion.  Toby writes that lawyers fear accountability...

I had an “aha” moment on Monday when I read a Tweet by Susan Hackett of ACC: “At the ALA Annual Conf: so many firms talking about firms-no one talking about clients … yet! I’m up tomorrow.” Just where are law firms on client service...

I recently received an interesting e-mail from a friend who is a senior manager in a large law firm. He raised the idea of “dynamic pricing”, which is how airlines price seats and a mechanism some thinkers suggest will become more common for other consumer...