Does knowledge management in large law firms hold lessons for other professional service firms? Yes.
Oz Benamram, the Chief Knowledge Officer of White & Case, and I presented to the CIOs of large accounting firms at the Information Technology Alliance conference on 8 Dec 2014. The title of our session was “The Evolution of Legal KM and Lessons for other Professionals”.
Oz explained how to build a KM department and I provided a history of KM with an emphasis on what legal KM professionals have learned over the last decade. My slides are below.