Maintaining Profitability with New Approaches to Legal and Business Support
Today I presented at the ALA 2014 annual conference on Maintaining Profitability with New Approaches to Legal and Business Support. The slides are below. I previously provided a preview of the talk in my March 2014 blog post, Steps to Survive the Coming Competition. Topics I cover include new forms of competition, steps...
Ron Friedmann,
12 years ago
1 min read
The New World of Legal Work – Comments on Jordan Furlong Report
Jordan Furlong of Law21 has written a new and provocative study, The New World of Legal Work: The Changing Rules of The 21st Century. It was commissioned by LOD, formerly known as Lawyers on Demand, which is affiliated with UK law firm Berwin Leighton Paisner>. I comment briefly on the report here....
Ron Friedmann,
12 years ago
2 min read
Clifford Chance Adopts Continuous Improvement Program
This week Clifford Chance, one of the largest law firms in the world, published a white paper called Applying Continuous Improvement to high-end legal services. I view it as a potential turning point in BigLaw. A few other law firms, especially Seyfarth Shaw with SeyfarthLean, have...
Ron Friedmann,
12 years ago
5 min read
Open Letter to General Counsels: Five Imperatives for 2012
Dear General Counsel: You face ever-increasing pressure to control and predict cost. Here are steps I suggest you take to accomplish this: 1. DETERMINE WHAT PROBLEM YOU NEED TO SOLVE Are you trying to reduce risk? Reduce cost? Improve service to your internal clients? Gain...
Ron Friedmann,
14 years ago
3 min read
Process Improvement – LPO and KM – as Legal Market Disruptors
Legal process outsourcing (LPO) has long meant “lower cost labor in India” to many lawyers. But LPO is fundamentally more about working smarter, not cheaper. A recent New York Times article drives home this point. And an American Lawyer op-ed explains the “news behind the...
Ron Friedmann,
15 years ago
3 min read
Competing on Process: LPOs Pushing Law Firms?
Last week I read with interest Jordan Furlong’s blog post The evolution of outsourcing. He notes that though LPO is “in its relative infancy, legal process outsourcing has already had a huge impact on the legal services marketplace”. Jordan focuses on two effects outsourcing has...
Ron Friedmann,
16 years ago
3 min read
Practice and Process Improvement – Part II
Last November I suggested that in law firms, it was not obvious who should be responsible for practice and process improvement. A new answer may be emerging. Hildebrandt consultant Susan Raridon Lambreth wrote an excellent article, How Do Practice Leaders Get Their Jobs Done and...
Ron Friedmann,
20 years ago
1 min read
2006 (Not) Technology Prediction
My 2006 technology prediction for BigLaw: Forget about technology per se. Instead, lawyers must adopt new ways of working. Changing how lawyers work is tough. On the tech side, even a roll out of easy-to-use new software requires cajoling and hand-holding. Vendors know this. They...
Ron Friedmann,
20 years ago
2 min read
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