Category: Knowledge Management

Lawyers seldom actively contribute know-how to knowledge management systems so KM professionals increasingly turn to alternatives. One interesting approach relies on user self-interest to create KM value by inference.  Almost everyone knows what it means to bookmark a web page. Originally, bookmarks were private, for...

I’m at the 2007 annual conference of the International Legal Technology Association (ILTA) in Orlando. Today was the day for knowledge management. Fortunately a fellow blogger covered the sessions.  Practicing real estate lawyer, KM lawyer, and blogger Doug Cornelius of Goodwin Proctor provided real time...

Ark Group hosts its third annual legal KM conference on Oct 24-25, 2007 in Chicago.  Joshua Fireman of ii3 and I will once again co-chair the conference (click here for preliminary details). For a flavor, here is the cover letter that Joshua and I wrote...

The Knowledge Management Peer Group of the International Legal Technology Association hosts educational sessions at the annual ILTA meeting on August 20, 2007 in Orlando. The entire ILTA conference runs from August 20-23.  The annual ILTA conference is arguably THE annual legal technology conference. Both...

How many search engines does the average law firm need?  Learn the answer to this question at an upcoming ILTA webinar: Knowledge Management When One Search Is Not Enough: Case Studies in Using Multiple Work Product Retrieval Tools on July 13, 2007 at noon Eastern....

Knowledge management in corporate law departments is a glass half-full, glass half-empty situation.  On the (less than) half-empty side, only 15% of legal departments have “implemented a KM process,” 54% have not, and 31% don’t know. This according to an InsideCounsel magazine poll published in...

Law firms should understand the difference between customer relationship management (CRM) and relationship discovery.  CRM is hard. Lawyers must enter and share data. Few large law firms use it effectively. BigLaw should ask where the value in relationships lie. Much value lies in tapping relationships...

Is knowledge management sometimes dangerous?  Sun General Counsel Michael Dillon’s blog post Contracts with clarity implicitly raise this question. Dillon describes an effort at Sun to simplify contract language. He notes that “attorneys seldom create agreements from scratch. Instead, in the interests of efficiency, we...