More Lessons from Medicine
Last Monday (November 10, 2003), the Wall Street Journal, in Heart Studies Cite Treatment Gaps, reported that “[l]ess than one-third of Americans hospitalized for heart failure are discharged with four…
More Lessons from Medicine, this Time for Inhouse Counsel
Regular readers of my blog have seen several posts that draw lessons for the legal market from developments in health care. I have previously suggested that lawyers adopt “best practices…
Call to Arms for GC: Force Your Outside Lawyers to Avoid the Mistake Doctors Make
In my posting of 7 Aug 2003 (How Would You Rather Fly? How Do You Like Your ICU Stay? Checklists or Not?) I discussed a Wall Street Journal article that…
The Importance of Standards
I just returned from a 2 week vacation in Switzerland and Germany. While traveling back, I reflected on three “technology experiences” in Europe: (1) I rented a cell phone that…
How Would You Rather Fly? How Do You Like Your ICU Stay? Checklists or Not?
Let’s say you’re the General Counsel of a company on a business trip. At the airport, you find, to your surprise, that you have a choice of two flights, equally…
Consistency in Service Delivery
Last week I posted an item, When Clients Come Knocking, that suggested law firms could take standard approaches to how they perform their work and that clients could, and should,…
When Clients Come Knocking
Last week I met with some knowledge managers for large law firms. One reported that the General Counsel of an existing client, in connection with the firm possibly doing additional…
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