Category: Best Practices

Last Monday (November 10, 2003), the Wall Street Journal, in Heart Studies Cite Treatment Gaps, reported that “[l]ess than one-third of Americans hospitalized for heart failure are discharged with four standard therapies that could help keep them out of the hospital and prolong their lives.”...

Regular readers of my blog have seen several posts that draw lessons for the legal market from developments in health care. I have previously suggested that lawyers adopt “best practices checklists” (as the ICU at Johns Hopkins has) and that they demonstrate that their tried...

In my posting of 7 Aug 2003 (How Would You Rather Fly? How Do You Like Your ICU Stay? Checklists or Not?) I discussed a Wall Street Journal article that reported how the use of checklists reduced the number of patient-days and mortality in intensive...

I just returned from a 2 week vacation in Switzerland and Germany. While traveling back, I reflected on three “technology experiences” in Europe: (1) I rented a cell phone that worked in both countries, as well as at Heathrow, where I changed planes; (2) no...

Let’s say you’re the General Counsel of a company on a business trip. At the airport, you find, to your surprise, that you have a choice of two flights, equally convenient, at the same price, both going to your destination directly. There’s only one difference....

Last week I posted an item, When Clients Come Knocking, that suggested law firms could take standard approaches to how they perform their work and that clients could, and should, “audit” these processes. So yesterday, I was struck by an article in the New York...