Consistency in Service Delivery
Last week I posted an item, When Clients Come Knocking, that suggested law firms could take standard approaches to how they perform their work and that clients could, and should, “audit” these processes. So yesterday, I was struck by an article in the New York...
Ron Friedmann,
23 years ago
2 min read
Online Legal Services: Distinguishing B2C from B2B
A recent article on law.com, Online Divorce Services Spark Debate, discusses Web sites that offer consumers assistance with divorces via document creation. The two sites featured in the article are CompleteCase and legalzoom. The article explores the pros and cons of self-help sites: “Pioneers of...
Ron Friedmann,
23 years ago
1 min read
When Clients Come Knocking
Last week I met with some knowledge managers for large law firms. One reported that the General Counsel of an existing client, in connection with the firm possibly doing additional work, would be paying the firm a visit. The GC was coming for a full...
Ron Friedmann,
23 years ago
2 min read
Selecting Vendors and Taking Chances
Yesterday I wrote about the difference between making good decisions and achieving good outcomes. I am reminded of another example of this distinction by a Jim Rapoza eWeek column (July 14th issue), Choose Excellence. He discusses the interplay between innovation and vendor size, complaining that...
Ron Friedmann,
23 years ago
2 min read
Maxim of the Day: Outcomes versus Decisions
My approach to legal technology has always been informed, in this order, by what lawyers need to practice, by business considerations, and lastly by the technology itself. Recently, I was thinking of some maxims and catch phrases when I realized that many apply to strategic...
Ron Friedmann,
23 years ago
3 min read
KM Flash: LexisNexis Announces Total Search – Appears to Compete with West KM
In a July 14th press release, LexisNexis announced a new service, Total Search. According the the press release, “LexisNexis Total Search provides easy access to internal work product including briefs, pleadings and memoranda while simultaneously searching the comprehensive and authoritative content available from LexisNexis.” I...
Ron Friedmann,
23 years ago
1 min read
Legal Technology and Organizational Change (Interesting McKinsey Quarterly Article)
Legal Technology and Organizational Change (Interesting McKinsey Quarterly Article) Many law firms and law departments are interested in applying technology to improve law practice. Sometimes, new technology is merely a matter of a bit of back-end technical work and user training. Such changes do not...
Ron Friedmann,
23 years ago
1 min read
Extranets at Work at Shaw Pittman LLP
Many law firms offer their clients extranets. Anecdotal evidence among law firm knowledge managers and IT professionals is that clients do not use them very much. Perhaps that is because most extranets are focused on exchanging documents. For that, e-mail will do (or at least...
Ron Friedmann,
23 years ago
2 min read
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