Most law firms are at work on their 2005 budgets. In considering technology budgets, it’s interesting to ponder when something “new” is no longer new. This is no mere philosophic question; I believe the answer affects how firms make decisions.  I started thinking about “newness”...

Fellow blogster Jerry Lawson and I recently exchanged e-mail messages about bloggers asking for links. That led to an interesting discussion about relationship management generally. Our shared observation is that, among other challenges of law firm CRM (customer relationship management) is that lawyers have limited...