Strategic Legal Technology Blog

Personal Productivity Update

I report here on several recent initiatives to improve my personal productivity, some successful, some not. Verizon Beats AT&T for Mobile Data Access. My most successful change has been switching from AT&T to Verizon for mobile voice and data. Until September, I used an iPhone...

Ron Friedmann, 13 years ago 3 min read

Law Firm Service Delivery

Global Law Firms and Client Service

Press reports today say Fulbright will merge with Norton Rose. Last week came the news that SNR Denton will merge with Salans (Europe) and Fraser Milner (Canada). What will this mean for client experience and service delivery? We now see the rise of ever larger,...

Ron Friedmann, 13 years ago 1 min read

General

Overview of the New Legal Normal – Report on Futures Conference

Ten days ago I attended the Futures Conference, organized by the College of Law Practice Management and hosted by Georgetown Law (agenda). I report here highlights and lessons I learned. The New Normal of the legal market is all about value for the client. Value...

Ron Friedmann, 13 years ago 5 min read

Innovation and Change Management

Exploring the Nuances of Legal Value

This is a live blog post from the College of Law Practice Management (COLPM) annual Futures Conference (agenda). This session is Exploring the Nuances of Value. [Posted at end of session; please forgive typos and failures to capture every detail accurately.] Moderator: Aric Press, American...

Ron Friedmann, 13 years ago 4 min read

Innovation and Change Management

2012 InnovAction Awards – Live Presentation at College of Law Practice Management Futures Conference

This is a live blog post from the College of Law Practice Management (COLPM) annual Futures Conference (agenda). This session is Presentation of the 2012 InnovAction Awards. [Posted at end of session; please forgive typos and failures to capture every detail accurately.] Tim Corcoran is...

Ron Friedmann, 13 years ago 4 min read

Law Firm Service Delivery

The Sound of Law Firm Client Service

What is the sound of outstanding law firm client service? That’s a rhetorical question inspired by a Wall Street Journal article today, The Search for Sweet Sounds That Sell, which holds hidden lessons for law firms. It describes how makers of consumer product goods invest...

Ron Friedmann, 13 years ago 2 min read

Law Firm Service Delivery

BigLaw May be in for a Rough Ride

I feel like I am waiting for the other shoe to drop in the BigLaw market. Consider the following items over the last 10 days that discuss the woes of large law firms: Law Firms Wring Out Back-Office Costs in the Wall Street Journal on...

Ron Friedmann, 13 years ago 3 min read

General

Will AFA Drive Law Firm Overhead Down?

In my recent post, BigLaw Growth is Dead – Lower Cost Support Tipping Point?, I wrote about Bingham opening a support center in Lexington, KY and asked whether other large firms would take steps to reduce overhead. Conversations I had 10 days at the Ark...

Ron Friedmann, 13 years ago 2 min read

General

The Buy-Side: Are You Selling What I Want to Buy? [Live Post – Ark Pricing Conference]

This is live blog post from the Ark Group’s Managing Partner’s Law Firm Pricing & Profitability Conference. This session: The Buy-Side: Are You Selling What I Want to Buy? . [Please forgive any typos as I will post this as session ends]. Speakers: Lynn D....

Ron Friedmann, 13 years ago 3 min read

General

Navigating the Pricing Maze: Establishing a Pricing Capability in Law Firms [Live Post – Ark Pricing Conference]

This is live blog post from the Ark Group’s Managing Partner’s Law Firm Pricing & Profitability Conference. Stuart J T Dodds, Director, Global Pricing, Baker & McKenzie Global Services discusses Navigating the Pricing Maze: Establishing a Pricing Capability/Function within Law Firms. [Please forgive any typos...

Ron Friedmann, 13 years ago 2 min read

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