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Extranets

Standardizing Extranets?

I have previously written that if law firm extranets succeed, they will sow the seeds of their own destruction. Clients will not want to use multiple systems; instead, a single interface to multiple outside counsel will be required. Along these lines, Charles Christian, in Legal...
Best Practices

Technology is Not Enough

Consulting company McKinsey has found that information technology investment by itself has little effect on productivity. Management practices have a much bigger impact on productivity.  When IT lifts productivity in the The McKinsey Quarterly (2004, #4; free registration may be required) reports that “a new...
Management and Technology

More on Incremental Change

My prior post suggested stepping back from the day-to-day change to examine fundamentals. Among other points, I suggested lawyers might not need notebooks. Fellow blogger Dennis Kennedy raises a good point about my comments.  Responding to my statement that “some clear-thinking firms now understand that...
Knowledge Management

The End of ROI?

Last week at I attended LawNet, one of the leading legal technology conferences. I had a an “aha” moment about knowledge management and return on investment.  A recurring KM question is return on investment (ROI). I have always been a fan of demonstrating the benefit...
Outsourcing

More Corporate Counsel Outsourcing to India

Legal publication The Recorder reports in Outsourcing Reaches Corporate Counsel (8/25/04) that more inhouse counsel are finding ways to use offshore labor. Separately, a recent Business Week article discusses some extraordinary security measures Indian outsourcers are taking that might allay some concerns about confidentiality and...