Law Factory Illustrated? Fragomen, Del Ray
Law firms thinking about their business and operating models need to consider which practices and matters rise to the level of “bet the farm.” Clients willingly spend on such matters,…
Doctors Tackle Bad Processes, Can Lawyers?
Doctors share many traits with lawyers. Yet health care, prompted by public policy and challenging economics, has changed much more than law practice. Lawyers and law firms can learn from…
If Lawyers Fear Accountability, Will It be Imposed?
Toby Brown of 3 Geeks and a Law Blog recently posted The Lawyers’ Fear of Accountability, which expands and comments on my recent post, Does Defining Good Service Scare Clients…
Calming the E-Discovery Certification Waters – Comments on LTN Articles
Law Technology News (1 August 2011) carries four related articles about recent e-discovery certification developments. For those interested in the topic, this is essential reading. The lead article by well-know…
Does Defining Good Service Scare Clients and Lawyers? A Thought Experiment.
I recently asked here how large law firms should define “good client service”. Subsequently, I posed this question at a meeting of several experienced BigLaw professionals. All of us –…
My Digital “Aha” Moment and Shifting Paradigms
I just had a “Eureka” moment that touches on two of my favorite themes: things digital and change management. For years, I have used a white noise machine as a…
Legal KM and Law Firm Pricing
Legal knowledge management professionals frequently discuss Alternative Fee Arrangements (AFA). The discussion typically focuses on why and how AFA should be good for KM. But absent appropriate internal allocation of…
Defining Excellent Law Firm Client Service – An Open Source Approach
Do large law firms provide quality service? The answer depends on what we mean by quality and the metrics we choose. A threshold question is whether to consider the quality…
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