NLJ Article on Offshoring
The March 29, 2004 issue of the National Law Journal features a cover story titled ‘Offshore’ Legal Work Makes Gains. It presents a detailed and, in my opinion, balanced view of the trend and issues. Unfortunately, I could not find the story online (I...
Ron Friedmann,
22 years ago
3 min read
Five Big Ideas Reviewed – Need for a Process Approach
My recent post (4/11/04) reviewed how hospitals are closely examining procedures to improve work flows and quality. This approach may be the best hope general counsels have to control outside counsel costs. In Staying Power in the April issues of both American Lawyer and Corporate...
Ron Friedmann,
22 years ago
2 min read
KM in the General Press
I do not recall seeing many articles about knowledge management in the legal market outside of legal trade publications. So it seems noteworthy that Toronto’s Globe and Mail has a lengthy article today about legal KM. Knowledge management crucial tool for law firms (4/12/04, p....
Ron Friedmann,
22 years ago
1 min read
The “Toyota Approach” to Best Practices
In To Fix Health Care, Hospitals Take Tips From Factory Floor, the Wall Street Journal (4/9/04, p. 1) reports that hospitals are applying techniques pioneered by John Deming and used heavily by Japanese manufacturers to improve the quality of health care. Lawyers and law firms...
Ron Friedmann,
22 years ago
2 min read
Large UK Firms Outsource Routine Legal Work
Last summer, the large UK law firm Lovells announced that it is farming out certain routine work to “provincially-based solicitors.” Now, Freshfields is following suit. Details and other outsourcing updates follow. According to a Lovells press release dated July 2003, the firm has entered into...
Ron Friedmann,
22 years ago
2 min read
Personal Productivity Re-Visited
A decade ago I thought that the age of personal productivity growth using technology was over and that future gains would be in group productivity. I was wrong. Group productivity can be improved but that’s a discussion for another day and another post. Observing my...
Ron Friedmann,
22 years ago
2 min read
Automated v. Manual Approaches to Knowledge Management
Some law firms use manually intensive approaches to knowledge management; others eschew creating specialized knowledge management positions and instead rely on automation. What are the pros and cons of the manual versus automated approach? My article, What’s Your Strategy for Collecting and Cataloging Documents?, which...
Ron Friedmann,
22 years ago
1 min read
Harvard Law to Study Legal Market
I have always been disappointed in reading management periodicals such as Business Week, the Wall Street Journal, or Harvard Business Review that I rarely see in-depth articles on professional services, particularly law. That may be changing with a new Harvard Law School research program. A...
Ron Friedmann,
22 years ago
1 min read
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