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A Day of Legal Innovation in London: Client Innovation Space + Flex Staffing

It may only be Tuesday, but is has already been an eventful week in innovation news from the London legal market. Two Magic Circle firms  and one Top 30 firm made noteworthy announcements today. Here is a quick recap, some additional insight from an email interview with Allen & Ov

Legal Operations – What We Know Now

Legal business operations, especially in corporate law departments, is on the rise.  Lawyers in both law firms and law departments require an array of business and administrative support. That support makes a huge difference to legal cost, effectiveness, quality, and turnaround times.

The Next Step in Large Law Firm Low Cost Service Centers

Large law firms continue to open low cost service centers. That’s barely newsworthy after so many US and UK firms have done so. Firms with low cost centers in the US include Hogan Lovells, Littler, DLA Piper, Sedgwick, Kaye Scholer, White & Case, Pillsbury, and Wilmer Hale.

Are Firms Succeeding with Low Cost Service Centers? (Live from Ark Library)

This is a live blog post from the Ark Best Practices & Management Strategies for Law Firm Library, Research & Information Services conference in NYC. The topic of this session is “Service Delivery Transformation: Are Firms Having Success On-shoring Back-Office Operations

Big Law Changing or Being Disrupted?

The legal market has seen a running debate since the economic crash: is Big Law being disrupted?  My short answer is no, it’s only changing. It’s not the three conferences in February alone on this question that prompt me to write today.  Rather, it’s the appearance

What is the Impact of a Low Cost Center When Law Firms Merge?

Earlier this week Kevin Colangelo of Elevate Services wrote a nice blog post, The Business of Law: Addressing Law Firms’ Concerns Over “Control” in Managed Services Relationships. He explains the benefits of outsourcing middle office support over building a captive and addresses lawye

Will Low Cost Centers become a Big Law Norm?

Another large law firm announced today the opening of a low-cost service center. Torys is opening in Halifax. The Globe & Mail in Bay Street law firm launches legal ‘incubator’ in Halifax reports that the “office will be charged with developing new, more efficient ways of do

Middle Office Support for Law Firms – Captives v Outsourcing

Many large US law firms own and operate low cost service centers. These “captives” provide a range of “middle office” support such as IT, finance, word processing, and business research. Since 2012, five US firms announced or opened captives: Pillsbury (Nashville), Bingham

Understanding the UnitedLex – LeClairRyan Deal: Interviews with Management

On October 30th, law firm LeClairRyan and legal services provider UnitedLex announced the creation of the LeClairRyan Legal Solutions Center, which involves the transfer of 400 people and physical assets to UnitedLex. On Wednesday afternoon, I spoke to both parties to learn more.  My

Two Big US Firms Cut Staff Costs as Legal Tech NY Starts

In what is likely a pure coincidence but one could view symbolically, as Legal Tech New York begins today, articles today report on two large US law firms that have announced significant steps to reduce staff costs. The bigger announcement is Kaye Scholer Latest Large Law Firm to Shif