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Is Legal Ripe for an Uber-like Disruption?

Is legal ripe for an Uber-like disruption? That is the question my friends at Logikcull posed to me when they invited me to an audio interview. My short answer: no! In October 2015, I spoke with Logikcull on innovation and disruption in the legal market. The audio is at the Logikcull 

Focusing on User Experience (live from Ark KM)

This is a live post from Ark Group’s 11th Annual Knowledge Management in the Legal Profession in NYC. I publish live posts as a session ends, so please forgive any typos or failure to capture meaning accurately. Session Title: Focusing on User Experience to Enhance the Practice of Law

Can Big Law Learn from Hotel Room Design + Airline Pricing?

Sometimes a blog post just cries to be written. Tonight I read hardcopy of the Wall Street Journal. Side by side articles on page 1 of Personal Journal struck me as offering – with a little imagination – lessons for law firms. Secrets to Creating a Better Hotel Room explai

Improving Legal Service Delivery Will Take Years

[LegalTrek first published this interview on 5 August 2015 here under the same title, Improving Legal Service Delivery Will Take Years. Ilina Rejeva conducted the interview.] Ilina: Hello, Ron! In your article “Will We Ever Say Goodbye to Email?” you outline that people are still wed

Do Large Law Firms Work Differently from Each Other?

I wonder if lawyers at large law firms practice differently. With all the discussions about strategy and competitive differentiation, I rarely read about how lawyers do their work. And I believe this matters more than the market thinks. What do I mean by how lawyers work? Examples inc

What Big Law Can Learn from Alphabet

Google’s restructuring leads the business news this week. The company created a parent company, Alphabet, under which Google Inc. will be the biggest operating unit. Other units will house Nest, life sciences, robotics, and other Google businesses. As the New York Times suggests

Innovation – New Models for Differentiation in Legal (Live Post)

This is a live post from the Bloomberg Big Law Summit. Please excuse any typos or errors in how I capture proceedings. Session Description 11:15 am Panel Session:   Innovation – New Models for Differentiation Pricing pressure and competition are forcing law firms to question every asp

The New Law Firm Competitors: In-House Counsel (Live Post)

This is a live post from the Bloomberg Big Law Summit. Please excuse any typos or errors in how I capture proceedings. Session Description 9:45 am  Panel Session:  The New Law Firm Competitor:  In-House Counsel GCs from Fortune 100 companies share a candid discussion on how in-house l

Critical Issues in Relationship between Lawyers and Clients – Live from Bloomberg Big Law Summit

This is a live post from the Bloomberg Big Law Summit. Please excuse any typos or errors in how I capture proceedings. Session Description 9:10 am  Keynote Address:  Ann R. Klee, VP Global Operations – Environment, Health & Safety, General Electric Company   A maven of the c

Law Firm Fusion, Unicorns, and Ads

Mainstream news often holds hidden lessons for law firms. Three articles on Monday about fusion, unicorns, and ads make me think about Big Law. “Fusion” (Mergers) With Fusion of Insurers, Questions for Patients (New York Times) reports on the potential impact of health ins