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Can Big Law Learn from Hotel Room Design + Airline Pricing?

Sometimes a blog post just cries to be written. Tonight I read hardcopy of the Wall Street Journal. Side by side articles on page 1 of Personal Journal struck me as offering – with a little imagination – lessons for law firms. Secrets to Creating a Better Hotel Room explai

Improving Legal Service Delivery Will Take Years

[LegalTrek first published this interview on 5 August 2015 here under the same title, Improving Legal Service Delivery Will Take Years. Ilina Rejeva conducted the interview.] Ilina: Hello, Ron! In your article “Will We Ever Say Goodbye to Email?” you outline that people are still wed

Do Large Law Firms Work Differently from Each Other?

I wonder if lawyers at large law firms practice differently. With all the discussions about strategy and competitive differentiation, I rarely read about how lawyers do their work. And I believe this matters more than the market thinks. What do I mean by how lawyers work? Examples inc

What Big Law Can Learn from Alphabet

Google’s restructuring leads the business news this week. The company created a parent company, Alphabet, under which Google Inc. will be the biggest operating unit. Other units will house Nest, life sciences, robotics, and other Google businesses. As the New York Times suggests

Innovation – New Models for Differentiation in Legal (Live Post)

This is a live post from the Bloomberg Big Law Summit. Please excuse any typos or errors in how I capture proceedings. Session Description 11:15 am Panel Session:   Innovation – New Models for Differentiation Pricing pressure and competition are forcing law firms to question every asp

The New Law Firm Competitors: In-House Counsel (Live Post)

This is a live post from the Bloomberg Big Law Summit. Please excuse any typos or errors in how I capture proceedings. Session Description 9:45 am  Panel Session:  The New Law Firm Competitor:  In-House Counsel GCs from Fortune 100 companies share a candid discussion on how in-house l

Critical Issues in Relationship between Lawyers and Clients – Live from Bloomberg Big Law Summit

This is a live post from the Bloomberg Big Law Summit. Please excuse any typos or errors in how I capture proceedings. Session Description 9:10 am  Keynote Address:  Ann R. Klee, VP Global Operations – Environment, Health & Safety, General Electric Company   A maven of the c

Law Firm Fusion, Unicorns, and Ads

Mainstream news often holds hidden lessons for law firms. Three articles on Monday about fusion, unicorns, and ads make me think about Big Law. “Fusion” (Mergers) With Fusion of Insurers, Questions for Patients (New York Times) reports on the potential impact of health ins

It’s a Debate: Should Law Firms Hire a Pricing Professional?

This is a live blog post of the Legal Marketing Association (LMA) webinar, It’s a Debate: Should Law Firms Hire a Pricing Professional? [Please forgive any typos or inaccuracies. I hit publish as a session ends. Any editorial comments in square brackets preceded by my initials,

Allen & Overy Legal Tech Initiative – R&D at Last but a Question

I have long suggested that law firms invest in research and development to deliver more value to clients. Now one has. The Lawyer (UK, April 7) writes in Allen & Overy invests seed corn funding into “experimental” technology group i2 that the firm is funding and “