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What are the Managing Partner, Practice Group Leader and COO Thinking? (Live from P3)

This is a live post from P3, the Practice Innovation Conference. This session is What are the Managing Partner, Practice Group Leader and COO Thinking?.  I have appended the session description and speaker bio at the end of this post.  [I post this as a session ends so please forgive

The Science of Data in Support of Pricing (Live from P3)

This is a live post from P3, the Practice Innovation Conference. This session is The Science of Data in Support of Pricing.  I have appended the session description and speaker bio at the end of this post.  [I post this as a session ends so please forgive any typos or of my misunderst

Should We Settle for Incremental Change in Big Law?

Mainstream media regularly reports on big changes in many markets. Two juxtaposed articles on the front page (below) of the Business & Tech section of the Wall Street Journal (21 April 2016) got me thinking about change in Big Law.   The top-most article, “Market Shifts

The Future of Legal Talent – Not Lawyers?

A Deloitte February 2016 report, Developing legal talent: Stepping into the future law firm, suggests that by 2025, UK law firms will need a broader skill mix to remain successful. I agree but take issue with Deloitte on how to manage that mix. The report finds that firms will have to

Learning from Hilton Palmer House’s Botched Service Delivery

In this age, service delivery and user experience drive customer choice. Products and services must work: easy and pleasant to use. How many large law firms think about all the details of their clients’ experiences and achieve that standard? I wonder if even the ones that regula

Tracking Law Firm R&D Initiatives

My June 2015 blog post Law Firm R&D Initiatives Grow – Time for a League Table? recapped recent large law firm research and development announcements. It asked if the time had come for a Big Law R&D league table. That time has now arrived. Early last week I published a R&D

Data Analytics in Law Firms (Zev Eigen Presentation)

This is a live blog post from a private large law firm meeting. The presenter is Zev Eigen, Global Director of Data Analytics, at of Littler. Zev has practiced in law firms and a law department. He then studied for a Ph.D in data analytics. He joined Littler in 2015. [This is a live p

The Evolving Corporate Law Ecosystem

The corporate law ecosystem continues to evolve. Twenty years ago, it was just Big Law, a few boutiques, and law departments. Today, new players offer far more choice. I discuss here Crowd & Co, a recent Australian legal market entrant, as an illustration of the ecosystem evolutio

Is Legal Ripe for an Uber-like Disruption?

Is legal ripe for an Uber-like disruption? That is the question my friends at Logikcull posed to me when they invited me to an audio interview. My short answer: no! In October 2015, I spoke with Logikcull on innovation and disruption in the legal market. The audio is at the Logikcull 

Focusing on User Experience (live from Ark KM)

This is a live post from Ark Group’s 11th Annual Knowledge Management in the Legal Profession in NYC. I publish live posts as a session ends, so please forgive any typos or failure to capture meaning accurately. Session Title: Focusing on User Experience to Enhance the Practice of Law