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What’s Easier to Learn? Law or Statistics?

“Much of the ‘knowledge’ of lawyers can be acquired and accessed by many other means. The only thing over which a law firm has an entrenched monopoly are those aspects of risk and ‘assurances’ to the client that there are disciplinary consequences for a f

Who’s Managing Big Law Alternative Staffing?

Altman Weil’s recently released 2016 Law Firms in Transition survey is good reading for all law firm management. For me, the questions it raises are the number of non-partner track lawyers and who’s managing Big Law alternative staffing? The survey found that a “majo

What are the Managing Partner, Practice Group Leader and COO Thinking? (Live from P3)

This is a live post from P3, the Practice Innovation Conference. This session is What are the Managing Partner, Practice Group Leader and COO Thinking?.  I have appended the session description and speaker bio at the end of this post.  [I post this as a session ends so please forgive

The Science of Data in Support of Pricing (Live from P3)

This is a live post from P3, the Practice Innovation Conference. This session is The Science of Data in Support of Pricing.  I have appended the session description and speaker bio at the end of this post.  [I post this as a session ends so please forgive any typos or of my misunderst

Should We Settle for Incremental Change in Big Law?

Mainstream media regularly reports on big changes in many markets. Two juxtaposed articles on the front page (below) of the Business & Tech section of the Wall Street Journal (21 April 2016) got me thinking about change in Big Law.   The top-most article, “Market Shifts

The Future of Legal Talent – Not Lawyers?

A Deloitte February 2016 report, Developing legal talent: Stepping into the future law firm, suggests that by 2025, UK law firms will need a broader skill mix to remain successful. I agree but take issue with Deloitte on how to manage that mix. The report finds that firms will have to

Learning from Hilton Palmer House’s Botched Service Delivery

In this age, service delivery and user experience drive customer choice. Products and services must work: easy and pleasant to use. How many large law firms think about all the details of their clients’ experiences and achieve that standard? I wonder if even the ones that regula

Tracking Law Firm R&D Initiatives

My June 2015 blog post Law Firm R&D Initiatives Grow – Time for a League Table? recapped recent large law firm research and development announcements. It asked if the time had come for a Big Law R&D league table. That time has now arrived. Early last week I published a R&D

Data Analytics in Law Firms (Zev Eigen Presentation)

This is a live blog post from a private large law firm meeting. The presenter is Zev Eigen, Global Director of Data Analytics, at of Littler. Zev has practiced in law firms and a law department. He then studied for a Ph.D in data analytics. He joined Littler in 2015. [This is a live p

The Evolving Corporate Law Ecosystem

The corporate law ecosystem continues to evolve. Twenty years ago, it was just Big Law, a few boutiques, and law departments. Today, new players offer far more choice. I discuss here Crowd & Co, a recent Australian legal market entrant, as an illustration of the ecosystem evolutio