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Law Firm Profitability + Service Delivery: What the Altman Weil Survey Says

Law firm management needs to think more about their clients. Right now, they expend more energy on boosting profitability with inward measures than they do on client service. That cannot be sustainable. Protecting long-term profitability requires focusing on clients, specifically bett

Large Law Firms Must Improve Client Service Delivery

In the current ultra competitive market for legal services, large law firms must improve client service delivery. I explain why in this post: the stratification of large law firms, the failure of traditional strategies, the lack of differentiation among most firms outside the top tier

The Future of Legal Services in the Global Age of More for Less (Live #Lexpo17)

This is a live blog post of The Future of Legal Services in the Global Age of More for Less. Professor David B. Wilkins (Harvard) is the presenter. I am posting live from Lexpo 2017, a legal innovation event in Amsterdam on May 8-9, 2017. I post as a session ends, so please forgive an

Law is a Buyer’s Market: Adapting your Law Firm to a Client-First World (Live #Lexpo17)

This is a live blog post of Law is a Buyer’s Market: Adapting your Law Firm to a Client-First World. Jordan Furlong is the presenter. I am posting live from Lexpo 2017, a legal innovation event in Amsterdam on May 8-9, 2017. I post as a session ends, so please forgive any typos or err

A Day of Legal Innovation in London: Client Innovation Space + Flex Staffing

It may only be Tuesday, but is has already been an eventful week in innovation news from the London legal market. Two Magic Circle firms  and one Top 30 firm made noteworthy announcements today. Here is a quick recap, some additional insight from an email interview with Allen & Ov

Legal Tech is Not Enough

Legal tech is much ballyhooed  but is not enough to fix law firm and client problems.  The publisher of Legal IT Insider, also known as the Orange Rag, recently asked “leading legal tech suppliers and high profile management consultants to do some future gazing on the opportunit

Legal Operations – What We Know Now

Legal business operations, especially in corporate law departments, is on the rise.  Lawyers in both law firms and law departments require an array of business and administrative support. That support makes a huge difference to legal cost, effectiveness, quality, and turnaround times.

How AdvanceLaw Improves the Corporate Legal Market

The legal market has much room for improvement – we likely all agree on that.  But we don’t all agree on exactly how the legal market should be improved. I have therefore long been intrigued by AdvanceLaw, a group of over 150 corporate general counsel with a common vision for how to i

Should Law Firms Fear Losing Clients? (Altman Weil 2016 CLO Survey)

Should law firms fear losing clients? Many do already but just how much should they worry? The 2016 Altman Weil CLO Survey provides insight. The report opens with worrying data: 53% of law departments say they shifted a portfolio of work worth $50,000 or more because of a client servi

Will All Lawyers Work for the Big 4 by 2026?

In September, as a panelist at the College of Law Practice Management 2016 Futures Conference (PDF of agenda), I addressed the question “Will All Lawyers Work for the Big 4 by 2026?”. (The conference used the term mega accountants but it’s hard to imagine in 10 years